Products in-stock will take 3-5 working days for dispatch.

Lead time for products made-to-order is 4-6 weeks.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your orders will be calculated and displayed at Checkout.

We can fully customize our designs to fit your size, colour or shape preferences. Reach out to us using any of our contact channels to place a custom order. 

We also create bespoke rugs of any unique design, get in touch with us to find out more. 

All the products at The Indian Rug are handmade and made-to-order. We treat each order received individually and thus, once under production, cannot be eligible for cancellation, return or exchange. In case you change your mind before the order is processed, you may contact us and we will try to accommodate your request. Once processed, we do not consider products for returns, exchanges, or cancellations. All the products at The Indian Rug are produced with the most premium quality materials by highly skilled craftsmen and undergo a strict quality check before dispatch. In the unlikely event that you receive a damaged product, reach out to us immediately and we will take your request forward.